Privacy Policy

At SafeByte Guard, we respect your privacy and are committed to handling personal information responsibly and transparently.

This Privacy Policy explains how SafeByte Guard may collect, use, disclose, store, and protect personal information when you visit our website, create an account, purchase antivirus or cybersecurity products, contact customer support, or otherwise interact with our products and services.

By using our website or services, you acknowledge the practices described in this Privacy Policy. Where required by applicable law, we will obtain your consent before collecting or processing certain categories of personal information.

1. Information We Collect

The information we collect depends on how you interact with SafeByte Guard and the services you use.

Personal Information

We may collect information that identifies or relates to you, including:

• Name;

• Email address;

• Phone number;

• Billing information;

• Billing address, where required;

• Order and transaction information;

• Products, subscriptions, and licenses purchased;

• Account information, where customer accounts are available;

• Communications with our customer support team; and

• Other information you voluntarily provide to us.

Payment Information

Payments may be processed by third-party payment processors.

Depending on the payment method used, payment information may be provided directly to the applicable payment processor. SafeByte Guard may not directly receive or store complete payment-card numbers or card security codes when payments are handled by third-party payment providers.

We may receive limited transaction information necessary to confirm payments, process orders, prevent fraud, issue eligible refunds, and maintain financial records.

Device and Technical Information

When you use our website, certain information may be collected automatically, such as:

• IP address;

• Browser type and version;

• Device type;

• Operating system;

• Language or regional settings;

• Referring pages or websites;

• Pages viewed;

• Date and time of access;

• Website interactions; and

• Diagnostic, performance, or security-related information.

2. How We Use Your Information

SafeByte Guard may use personal information for purposes including:

• Processing and managing orders;

• Delivering software, license keys, activation codes, and related digital products;

• Managing customer accounts;

• Managing subscriptions, renewals, and billing;

• Processing eligible cancellations and refunds;

• Providing customer and technical support;

• Responding to inquiries and requests;

• Verifying transactions and preventing fraud;

• Protecting our website, customers, and systems;

• Maintaining and improving website functionality;

• Understanding website usage and performance;

• Complying with legal, accounting, tax, and regulatory obligations;

• Enforcing our Terms & Conditions and other policies; and

• Sending marketing communications where permitted by applicable law and your communication preferences.

We aim to collect and use personal information only where reasonably necessary for legitimate and disclosed purposes.

3. Legal Bases for Processing

Where applicable privacy laws require a legal basis for processing personal information, SafeByte Guard may rely on one or more of the following:

• Contractual necessity: Processing information necessary to process your purchase, deliver products, or provide requested services.

• Consent: Processing based on permission you have provided, where consent is required.

• Legitimate interests: Processing reasonably necessary to operate, improve, secure, and protect our business and services, provided those interests are not overridden by applicable privacy rights.

• Legal obligations: Processing necessary to comply with applicable laws, regulations, court orders, accounting requirements, or other legal obligations.

The applicable legal basis may vary depending on your location and the specific processing activity.

4. Cookies and Similar Technologies

SafeByte Guard may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance, maintain security, and support analytics or marketing activities.

Cookies may include:

• Essential Cookies – Necessary for core website functionality, security, checkout, and account features.

• Preference Cookies – Used to remember selected preferences and settings.

• Analytics Cookies – Help us understand website traffic and how visitors interact with our website.

• Marketing Cookies – May be used to measure advertising effectiveness or provide relevant marketing, where permitted.

Where required by applicable law, non-essential cookies will be used only after obtaining appropriate consent.

You may be able to manage cookies through our cookie preference tools, where available, or through your browser settings. Disabling certain cookies may affect some website functionality.

5. Marketing Communications

Where permitted by applicable law, we may send promotional communications relating to SafeByte Guard products, services, offers, or updates.

You may opt out of marketing emails at any time by:

• Using the unsubscribe option included in an applicable marketing email; or

• Contacting our customer support team.

Opting out of promotional communications does not necessarily prevent us from sending transactional or service-related communications, such as order confirmations, security notifications, subscription information, or important account updates.

6. How We Share Personal Information

SafeByte Guard does not sell or rent personal information in exchange for money.

We may disclose personal information where reasonably necessary to:

• Payment processors and financial service providers;

• Website hosting and infrastructure providers;

• Email and communication service providers;

• Analytics and technology providers;

• Customer support service providers;

• Fraud-prevention and security providers;

• Professional advisers, such as accountants or legal advisers;

• Government authorities, regulators, courts, or law-enforcement agencies where legally required; and

• Parties involved in a legitimate merger, acquisition, restructuring, financing, or sale of all or part of our business.

Service providers are expected to process information only for authorized purposes and in accordance with applicable contractual and legal obligations.

7. Data Security

SafeByte Guard uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, misuse, loss, or destruction.

Depending on the nature of the information and service, safeguards may include:

• Secure communication technologies;

• Access controls;

• Authentication measures;

• Secure infrastructure;

• Security monitoring;

• Appropriate data-handling procedures; and

• Other reasonable security practices.

However, no website, internet transmission, storage system, or security technology can guarantee absolute security.

Customers should also take reasonable precautions, including using strong passwords, protecting account credentials, and avoiding sharing sensitive information with unauthorized individuals.

8. Data Retention

SafeByte Guard retains personal information for only as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.

Retention periods may depend on factors including:

• Duration of the customer relationship;

• Active subscriptions or licenses;

• Customer support requirements;

• Transaction and payment records;

• Fraud-prevention requirements;

• Accounting and tax obligations;

• Legal or regulatory requirements; and

• Establishment, exercise, or defense of legal claims.

When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

9. Your Privacy Rights and Choices

Depending on your location and applicable privacy law, you may have rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you;

• Request correction of inaccurate or incomplete information;

• Request deletion of eligible personal information;

• Request restriction of certain processing;

• Object to certain processing activities;

• Withdraw consent where processing is based on consent;

• Opt out of certain marketing communications;

• Request portability of eligible personal information; and

• Submit a complaint to an appropriate data protection or privacy authority.

These rights are not absolute and may be subject to exceptions or verification requirements under applicable law.

To submit a privacy request, please contact us using the information provided in the Contact Us section below.

We may request reasonable information to verify your identity before processing certain privacy requests.

10. Third-Party Websites and Services

Our website may contain links to or integrations with websites, platforms, applications, payment services, or other resources operated by third parties.

SafeByte Guard does not control the independent privacy practices of third parties.

When you interact with a third-party website or service, that organization’s own privacy policy and terms may apply. We encourage you to review applicable third-party privacy policies before providing personal information.

11. Children’s Privacy

SafeByte Guard products and services are not intended to be purchased independently by children who are not legally permitted to enter into such transactions.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

If you are a parent or legal guardian and believe that a child has provided personal information to SafeByte Guard in circumstances prohibited by applicable law, please contact us.

If we determine that personal information was collected in violation of applicable children’s privacy requirements, we will take reasonable steps to delete or otherwise appropriately handle that information.

12. International Data Transfers

SafeByte Guard, its service providers, or technology partners may process personal information in countries other than the country in which you reside.

Data protection and privacy laws may differ between jurisdictions.

Where required by applicable law, we will use appropriate safeguards or legally recognized transfer mechanisms when transferring personal information internationally.

Your statutory privacy rights remain subject to applicable laws regardless of where authorized processing occurs.

13. Fraud Prevention and Security

We may process certain transaction, account, device, and technical information to detect, investigate, and prevent:

• Fraudulent transactions;

• Unauthorized purchases;

• Account misuse;

• Payment abuse;

• Cybersecurity incidents;

• Website attacks; and

• Other potentially unlawful or harmful activities.

Where appropriate, relevant information may be shared with payment providers, financial institutions, security providers, or authorities in accordance with applicable law.

14. Data Breach Response

SafeByte Guard maintains reasonable procedures for responding to suspected security incidents involving personal information.

If a security incident results in a personal data breach requiring notification under applicable law, we will take appropriate steps to notify affected individuals and/or relevant authorities within legally required timeframes.

15. Do Not Track and Privacy Controls

Some browsers or devices provide privacy signals or “Do Not Track” settings.

Our response to such signals may depend on the technologies used by our website and applicable legal requirements.

Where applicable law requires recognition of particular browser-based privacy preference signals, we will endeavor to process such signals as legally required.

16. Changes to This Privacy Policy

SafeByte Guard may revise or update this Privacy Policy from time to time to reflect changes in our services, technologies, business practices, legal requirements, or privacy practices.

Any revised policy will become effective when published on our website unless another effective date is specified or applicable law requires otherwise.

We encourage users to review this Privacy Policy periodically.

The “Last Updated” date displayed at the top of this page indicates when this Privacy Policy was most recently revised.

17. Contact Us

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have concerns regarding how your personal information is handled, please contact SafeByte Guard Customer Support:

Email: support@safebyteguard.co